I have paid but the merchant has not received the money yet

Modified on Wed, 29 Mar 2023 at 03:04 PM

The transfer of funds from your bank account to the bank account of the merchant is operated by the banks, MyBank has no visibility on the funds.

Please note that it can take a couple of days before funds are credited to merchants by their bank. 

If you want us to contact the Payment Service Provider of the merchant, please fill in the online form.

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