I have seen an error message during the payment and I made a second payment. The amount was debited twice. What should I do?

In general terms, the MyBank payment solution is operated by the participating banks, that transfer funds from the payer's bank account to the merchant's bank account. We have no visibility on the transfer of funds.

If the amount was debited twice, please contact the merchant and ask them if they received a double payment. In this case, the merchant can issue a refund.

If the double payment is not in the books of the merchant, please contact your bank in order to investigate the status of payments.

If you have already contacted the merchant and your bank and you wish to reach out to our Support, please fill in the online form.